Company

Case Studies

Perhaps the UK’s largest remaining mutual building society.  Their Technology Support division faced a major challenge to upgrade the Society’s infrastructure to support future e-commerce applications.  The client retained a 3^rd party manage a strategic e-commerce programme.

Scope

The society sought to compliment the internal IT team with 3^rd party involvement to deliver the enormous scale of change required.  Despite being the preferred supplier, the 3^rd party IT partner felt uncomfortable about the size and complexity of the challenge.

Our Intervention

We were retained by the client and 3^rd party under a tripartite agreement to

• plan and manage the programme’s 26 work streams
• manage the programme budget £9m
• control the programme issues and risks
• plan and manage the product “go live”
• matrix manage the key implementation teams
• manage upgrades to back-office systems
• manage the creation of an end-to-end test facility for future developments.

 Outcomes

The society’s first market leading e-commerce application, an e-Savings account, went live on the new infrastructure in Summer 2000. This was followed by the launch of  Internet-based Travel Insurance capability.  The society continues to lead the field in it’s own sector and regarded as an innovator. They adopted our style of approach for future projects/programmes.