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Commercial Setting
With the emergence of competition from
no-where, this established and truly multi-national telecoms player
committed an £85m budget to totally replace global IT infrastructure,
business processes and organisational structure. It is intended the
strategic change programme will secure European revenues in excess of
£250m in the first year of implementation.
Scope
- Reporting directly to the Group CTO our
Programme Director control all major programmes. Our involvement has
been at steering and board level, advising and managing the budget for a
portfolio of strategic change exceeding £175m. Examples of the
including:
- Segregation of IT systems and processes
effectively splitting the company in two in preparation for the disposal
it’s consumer business, including internal and customer networks, all
business areas from sales, service provision, billing, debt collection,
quality assurance, relationship management.
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MIS - Global
Decision Support System, this programme was designed to provide real
time decision support for the client’s executive team.
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Global Internet
products - End-to- end delivery of multiple
internet service offerings globally including co-ordination of the
product development team, global architecture & IT support.
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E-enabled change
management, to world class levels. Design and Implementation of
browser based programme and project management incorporating supplier
management and integration with organisation’s own Corporate Programme
Office
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International
E-procurement- Global E-Procurement infrastructure design, build, test,
operate.
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EUR - European
Recruitment project designed to pilot improvements to IT recruitment
process as a basis for global roll-out.
Outcomes
- IT Segregation enabled
the business to be divested in accordance with the remit.
- Fully Established
Balanced Score Card measures, common business language, global data
model.
- DSS programme on
course
- Global roll-out of
Internet Programme
- Programme framework
and standards being adopted throughout European locations.
- E-Procurement
programme launched
- Proof of concept
deliverables enabled the pilot of several new products, using the
revised IT infrastructure. organisation and
new processes in January 2001.
- Further phases being
launched this year.
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